Entries (RSS)Well, so far I’ve been pretty impressed by Apple’s iPod support. I filled out a web-based form to tell them my iPod was having issues. Granted they said it’d take an hour to get an e-mail response, and it turned out to be closer to 6, but oh well. They said that from their initial analysis, all the work should be covered under warranty, but because it’s past 180 days, I have to pay shipping. Oh darn. The next day I got a box in the mail. They sent me a decent sized box, filled with foam with a little cutout in the middle for my iPod, complete with a bag, return address label, and even strips of shipping tape to seal the box up. Everything I needed to send it back in to them. Then I just drop it by DHL or call them to schedule a pick-up. But, I did notice on the paperwork that they’ve switched my support issue to “Dead Unit” instead of the inaccurate options I had to choose from in their form.
Unfortunately, I haven’t yet returned it. As I mentioned before, they don’t give you your original iPod back, and I took great care to keep mine from getting all scratched up. So just in case, I wanted to take some pictures of mine to insure that I had documentation of what mine looked like before. I know it’s probably not going to help much, but I want to have my bases covered. The only problem is, when I’ve taken pictures with my camera, they come out looking like the iPod is all dinged up because of dust on the lens. It really doesn’t look like it does in real-life. So I need to get something to clean the lens and then I’ll take the pictures and ship the thing out. Definitely not going to procrastinate for long at all on this or I’m not going to be able to get my replacement.
So far, so good, though.
