Entries (RSS)I got on-board the iPod wagon kind of late. My first was an iPod Photo. Full color screen and ability to store photos. Shortly thereafter, they came out with the iPod Video. As we played around with some in the stores and started seeing just how much storage space Mr. B’s and my music took up, we were thinking we maybe needed a larger storage capacity iPod, especially so we could transfer photos to it when on trips and recover some camera memory card space since Mr. B takes a ton of photos. For Christmas last year, Mr. B got me an iPod video and home theater system dock, and figured he’d take my old iPod and use it. Unfortunately, I’ve been fighting with the iPod video since shortly after I got it. It didn’t seem to like to work with my car dock, but that was the only major issue. However, since then, it’s had other issues.
It actually stopped acting right a couple months ago. I went through all the troubleshooting stuff on Apple’s site and couldn’t get it to fix (it’s acting like there’s something wrong with the hard drive), and was going to submit a service request to Apple, but Mr. B stopped me saying we needed to take it back to Circuit City instead. I asked if he had gotten an extra warranty through them, but he said he hadn’t since they hadn’t offered it, but usually he does. Well, it took forever for him to give me the receipt so we could prove it was still under the normal Apple warranty, but I doubted they were going to take it back after all this time without their warranty, so I made him go with me and do the talking. Yesterday, we finally got there and of course, they said we’d have to work through Apple cause we hadn’t bought their warranty.
So today, I filled out all the crap on the Apple service site and I’m of course going to have to pay for shipping cause it was late enough in the warranty they won’t cover that, but the rest should still be OK, I guess. Well, they said my information would be reviewed and I would get an e-mail about the service process, but it may take up to 1 hr to get the e-mail. So, I submitted the request about 6:30 and have yet to receive an e-mail. Dunno what’s going on, but that’s strike one. Strike two is the fact that it says right on the website that you won’t get your own iPod back. Apparently they come in and go in the to-be-fixed pile and pull one from the already-fixed pile to return to me. Well, in all fairness they said they’re replace it with a “functionally equivalent new, used, or refurbished iPod”, which unfortunately means I can get one that was beat to hell by some other person, though I took great care to protect mine and there’s hardly a scratch on it.
I’m not happy about this last prospect, but my iPod isn’t working so well, so I don’t really have a choice. And I was going to leave a comment to the fact that I took good care of it and would be very disappointed to get one that was all scratched up and dented, but they only give you 250 characters to explain the problem and what you’ve done to fix it. And it’s a little hard to condense down that your iPod freezes, sometimes just minutes, sometimes hours from the previous times and resetting, restoring, draining the battery multiple times doesn’t work and the iPod sometimes gets to the point where it won’t turn on without getting plugged back into a computer, etc. So there wasn’t really any room to get that last comment about wanting a non-beat-to-hell iPod in return.
So, we’ll see how it all turns out. There’s a good chance I’ll have a lot more to talk about on this item, so we’ll see if Part 2, 3, etc follow.
